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Return Policy

Customer seeking to return Merchandise must contact Customer Service at returns@ammex.com or call Seller’s service department at 1-800-274-7354 to secure a Return Authorization Number. No returns shall be accepted without a return authorization number issued by the Seller. Returns without prior approval of Seller will be refused and no credit shall be given. Returns are subject to a restocking fee except for shipping error or defective Merchandise.

Merchandise Returns within 90 days of Invoice Date:

(a) Returns due to shipping error or defective Merchandise: All defective Merchandise must be returned to the Seller’s Kent, Washington warehouse. The Customer will receive a full refund (including applicable freight) provided the Merchandise is returned to the Seller within 90 days of original ship date;

(b) Any new Customer purchasing Merchandise for the first time: Seller’s new Customers may return unopened Merchandise within 90 days of their first order. A new Customer is responsible for all return shipping charges and a 30% restocking fee will be applied. In all instances, no credit shall be given by Seller for opened, partially used or otherwise damaged Merchandise.

Merchandise Returns within 90 to 180 days of Invoice Date:

No returns are accepted on medical exam grade gloves past 90 days of the applicable invoice date. On other Merchandise, customer is responsible for all return shipping charges and a 50% restocking fee will be applied.

Merchandise Returns after 181 days of Invoice Date:

No returns will be accepted after 181 days of the applicable invoice date on medical gloves, industrial gloves or any other Merchandise.

If you have a problem with your order or need to return any product, please contact an AMMEX representative.